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American Leak Detection is committed to leadership in providing essential
services as homeowners shelter in place to protect themselves against
the spread of the Covid-19 (Coronavirus). Because of our national scale
and work with insurance companies, we have had health and safety protocols
in place to ensure quality customer service – something to be valued
from service providers during uncertain times.
American Leak Detection wants to reassure you, our valued customers, that
your health, safety, and well-being are of the utmost importance and that
our franchise System is unique in committing increased resources to ensure
your safety while solving your leak detection and sewer problems.
American Leak Detection stands ready to make service appointments and be a first responder for
emergencies. Our leak detection processes are ultra-sanitary by design;
we continue to take the utmost caution to protect the health of the customers
we serve, our technicians, and staff.
All of our locations across the United States have daily meetings to ensure
that our technicians take precautions following the latest CDC and federal
and state guidelines. Our trucks are sanitized and our technicians wear
protective clothing. Each technician washes and sanitizes his hands and
equipment properly between customer visits. If a technician has any indication
of not feeling well – Coronavirus or not – we have in place
work protocols to send the technician home and reschedule the job promptly
and on the same day if possible.
If you have received a high water bill or think you may have a water leak
around your house, pool, or commercial property -- time is of the essence
to discover the source and get it repaired. Together, we will help solve
your problems with water leaks and now sewer blockages which are on the
rise with shelter in place policies.
Protocol: If You Have An Appointment
If you, or anyone in your household is experiencing symptoms, has been
diagnosed positive, or is self-quarantining due to exposure to someone
who has tested positive, please let us know in advance of your appointment
so we can plan for your service call appropriately. Such cooperation is
not only necessary for our technicians but also for other customers and
future visits to homeowners.
FYI: If We Call to Postpone
We ask for your patience if we need to reschedule your appointment. If
the technician assigned to your job reports any of the above symptoms
or scenarios, we will immediately call to reschedule your appointment.
An abundance of caution is in the best interest of all.
To learn more about COVID-19 Symptoms, Prevention, and Best Practices,
please visit the
CDC website.
We thank you for your business and wish everyone the best possible good
health as we overcome this crisis.
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