American Leak Detection of Palm Springs Testimonials

"Professional, highly competent- creative problem-solvers who exude a sense of contagious confidence!"

This week a leak in the slab of our home was discovered, and with the help of your company, pinpointed and repaired. Although we are still in the midst of remediation and restoration, we wanted to take time to share with you a bit of our experience with your company. Being easterners with homes with basements, a leak in the slab is a new and unsettling situation for us. After stepping in water early Tuesday morning, we called our HVAC and plumber to shed some light on the situation. The plumber quickly said, “you got a slab leak…I recommend you call American Leak Detection…”. Enter Kevin and Jay…the professional American Leak “dream team”! Our stress decreased after an hour with them, and within a short time they isolated the situation. We did not know that your company also does repairs, and assumed our plumber would handle that end of the disaster. After several hours with Kevin and Jay…we called the PS office (Miriam and Sara also professional, friendly and effective) to ascertain how soon the fix could be achieved…we hired them. With flowing water – through the pipes, we are back in the residence—so far, one day out, all is good. We cannot say enough about your two employees: professional, highly competent- creative problem-solvers who exude a sense of contagious confidence. Having been the general contractor on one of our homes, we believe that building and remodeling a home is challenging, but the right sub-contractors are key to a quality success. We do not believe the end justifies the means. The effective and efficient process yesterday (time, knowledge, skills, attitude, and how well the employees get along…) was evident. They lightened our spirits! We know businesses always get the complaints; we wanted to share our positive story with you – I hope all your employees are like the professional leak “dream team”! Please extend our gratitude to Kevin and Jay. Because of them we will be able to leak Palm Springs on schedule, and although a nightmare having recently remodeled, we are moving forward. We hope we do not need your services in the future, however, we will indeed recommend them.

- Patricia D.

"Many thanks for your work!"

You made the difference! The Young people of the California Inland Empire Council appreciate your generous gift of service to be used at Camp Emerson and our Cub Scout Day Camps. They will benefit from your generosity. Your contribution in the month of April and May 2016 is greatly appreciated. Our leaking water main has been surveyed and repaired after years of neglect, saving our grounds crew much distress. Scouting helps today's youth develop into tomorrow's leaders, and your generous support helps ensure that Scouting will be there for generations to come. Thank you once again for your gracious support of Scouting and personal commitment to this great program. Many thanks for your work on the leak we had at Boseker Scout Reservations home of Camp Emerson, Camp Brown and Camp Wiley. A grateful Scout Executive salutes you!

- Joseph D.

"I feel like Andy is my own personal plumber!"

I feel like Andy is my own personal plumber! Not only would I but I have recommended you to all my friends.

- Lottie K.

"Great!"

The gentleman is a fabulous representative for your company. Great!

- Linda A.

"Outstanding!"

Outstanding customer service!

- Sylvia B

"I was struck by your team's "advisory, consultative" approach rather than what is more typical "sales" approach."

I cannot tell you how pleased we were with ALD's work this past week. Your company has assisted us in Palm Springs over the years and also, on occasion, at our main home in Pasadena. As you know, we have quite a unique property and extra care is required to maintain the original 1950's appearance of the home. We were frankly at a loss to find a practical solution to permanently eliminate the risk of our main sewer line clogging as a result of multiple root intrusions. We are also located on a rock ledge, further complicating the challenge. Your team was initially headed by Erick Morales, later joined by his supervisor Andy and as the project unfolded, by several other knowledgeable employees of the firm. All conducted themselves in an exemplary manner and Erick, who had been here in the past, stood out. I even suggested some additional work, yet Erick, once more, provided a more practical solution. Erick also worked very well with our staff. As a former Chief Executive of First Interstate Bank, later the senior Managing Director of what is today JPMorganChase and at present Chairman of the Palm Springs Art Museum, I was struck by your team's "advisory, consultative" approach rather than what is more typical "sales" approach. The team determined the source and location of the problem, discussed various alternatives, brought in experts, arrived at a workable solution which was then followed by a proposal. That proposal was executed to the letter, within budget and in a timely fashion. We would be most pleased to serve as a reference should this be helpful. It was a pleasure to meet you during the process.

- Harold Meyerman

"Came to our assistance immediately and solved the problems in a timely and competent manner!"

Please allow this letter to serve as our recommendation for American Leak Detection. We have used the services of this company on countless occasions over the many years, and we have always found them to be prompt, thorough and completely professional. A few years ago we had a string of leaks which had gone undetected during the summer months and had caused a tremendous amount of damage, including mold. Jimmy Carter and American Leak Detection came to our assistance immediately and solved the problems in a timely and competent manner. I might also add the office staff is always very courteous and helpful. We will continue to use the services of American Leak Detection in the future.

- Daniel Scott

"Their timely service, quality of work, and reliability have exceeded our previous experiences with other contractors in this type of industry."

We here at the Desert Princess Country Club & Homeowners Association would like to express our great satisfaction with the services provided by American Leak Detection. They have always provided us with an excellent on call service. Their timely service, quality of work, and reliability have exceeded our previous experiences with other contractors in this type of industry. We highly recommend American Leak Detection to any other consumers who may utilize their services. Please feel free to contact us if you have any further inquiries.

- Manny L.

"They make every efforts to meet these requirements in a most timely manner with very professional reports!"

This is to recommend American Leak Detection as an excellent service provider. We contact them to perform leak detections which usually are needed the same day. They make every efforts to meet these requirements in a most timely manner with very professional reports submitted to us. These reports, in turn, are utilized to process insurance claims and have to be very precise and exacting. The technicians are available to speak with to clarify any questions or concerns that we or the insurance adjusters have. Approved repairs are made as quickly as they are approved by the insurance companies. The customers are very satisfied, which makes our business with them as we do restoration repairs start out on very good footing. We highy recommend American Leak Detection for any plumbing service that may be required.

- Margaret Rodger